Returning a product purchased online

  1. Products purchased on topsport.ge cannot be returned.
  2. As an exception, it is possible to return the product, only if a factory defect is detected within 24 hours of delivery.
  3. In case of detection of a factory fault, send a letter to the email address info@topsport.ge and indicate your customer name and date of purchase in the letter, as well as upload a photo of the defective product, on which the cause of the defect should be clearly visible.
  4. Returns will not be accepted if the product shows signs of use or if the damage is caused by using the product or improperly opening the package.
  5. Products will be returned based on a telephone agreement with the website manager
  6. The return shipping cost will be paid in full by the company.
  7. In case of return of the product, the amount paid minus the costs will be reimbursed within 1-3 working days.

Exchange of a product purchased online

  1. The exchange of the product is carried out within 1 week after the delivery of the product in a product of the same or higher value.
  2. To request an exchange, you must send a letter to the e-mail address info@topsport.ge, in the letter you must indicate your user name and the date of purchase, the codes of the products in which you want to exchange the products
  3. Exchange will not take place if the product shows traces of use or damage, or its appearance is damaged to the extent that it will be difficult to re-enter it into civilian circulation, as well as a sharp change in the currency exchange rate causes a change in its market price;
  4. Products will be exchanged based on a telephone agreement with the website manager
  5. Any costs incurred during the exchange, including shipping costs, will be reimbursed by the customer.
  6. The products specified in the category of accessories, socks, and underwear are not subject to exchange arising from hygiene.